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Frequently asked questions

Below some frequently asked questions. Click on each question to see the answer. If the answer to your question isn't shown below, please contact us. We'll be happy to help you.

How do I place an order?

You can place an order by phone, online, in-person, via e-mail or fax. Please see our How to Order page before placing an order or contact one of our customer service representatives for more information. 

How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, Discover), cash, check or money order. You can phone, fax, or e-mail your credit card information to us. Purchase Order payment is available to customers with approved credit, certain firms and organizations and is handled by written agreement and offered at our discretion.

How long does it take to receive my order?

Generally 7-10 business days from approval of final artwork. 

Do you take overseas orders?

Yes. We take overseas orders, but we do not ship overseas. We will only ship to locations within the United States. If you are ordering from an overseas location, you will have to make arrangements to have your order shipped overseas from a U.S. location.

What kind of artwork files do you accept?

We accept many types of art files. The ideal file formats are: .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and many others. For a complete listing of acceptable file formats, please click here.

How do I get my artwork to you?

There are several ways to send artwork to us.
You can email your art or a link to your art to us. Our art department email address is listed in the Art Department section of our site or on the Art Dept. Please call us at 714.891.4185 to let us know you are sending a file. Unannounced files will not be downloaded or processed. 
You can fax your artwork to us at FAX: (714) 891-2133.
You can mail your artwork to us: 
Screen Art LLC.
15162 Triton Lane
Huntington Beach, CA 92649
If you are mailing your art to us, we only accept artwork on CD's, and thumb drives.

My artwork needs some touch-up. Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of touch-up that your design will require. Please see our Art Department pages for more information and pricing.

I don’t have a design. Is there a charge to make a design for me?

Yes. If you want us to create a custom design for you based on your ideas or sketches, or if you want us to come up with a completely original design, there will be a charge. For more information and pricing, please see the Art Department section of our site.

I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order.

Do you offer "youth" sizes?

Yes. We offer youth small (6-8), youth medium (10-12), and youth large (14-16).

Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.

Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order.

Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.

Can I have different ink colors on different color shirts?

Yes. However, each ink color change will incur an ink color change charge.

If I reorder, do you keep my artwork or screens?

We keep your artwork on file indefinitely. However, we only keep screens when reorders are placed within 6 months of the original order. You should notify us if you plan to place another order in the very immediate future.

Will the printing fade on my shirts after a few washings?

No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.

My design has PMS colors, can you match them?

Yes. We offer PMS color matching on many products. 

What is the largest size that can be printed on a T-Shirt?

The maximum image size that we offer is 18" X 18."

I already have shirts. Will you print on them?

Yes. Please contact us for pricing and shipping information. 

Where is Screen Art Inc. located?

We are located at 15192 Triton Lane in Huntington Beach, CA. See our contact pages for more information. 

How long has Screen Art Inc. been in business?

We have been in business since 1984.

Do the prices of the products become lower when I buy larger quantities?

Yes. The more you buy, the lower the price.

Do you accept purchase orders?

Yes. We offer Net terms to customer with approved credit, schools, government agencies, and major corporations. All purchase orders are handled by written agreement only.

Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?

No, we do not.

Can I get less than the minimum order?

On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability.

Do you sell "blank" or "unprinted" items?

Yes. Call us for pricing and availability.

Do you sell screen printing equipment or supplies?

No.

If there is a problem with my order, what do I do?

You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.